Shipping policy
Delivery Area
The products offered can only be delivered within USA. It is not possible to place an order for any delivery address outside this region. The products will be sent to the delivery address specified by the customer during the ordering process.
Shipping Time
Orders will be delivered within 10–15 business days.
The preparation of the order, invoicing, and stock availability of the products are indicated on the website. These periods exclude weekends and public holidays.
Once the products are shipped, an automatic notification email will be sent to the customer, provided that the email address entered in the registration form is correct.
Delivery Times and Costs
During the order process, the seller informs the customer about the possible delivery times and methods for the purchased products.
Shipping costs are calculated based on the selected delivery method. If free shipping is not offered, these costs will be paid by the customer in addition to the price of the products.
Details regarding delivery times and costs are provided on the website.
Delivery Terms
The package will be delivered to the customer against signature and upon presentation of an identity document.
In case of absence, a delivery notice will be left for the customer to collect the package.
Delivery Issues
The customer is informed about the delivery date determined by the carrier before confirming the order.
Deliveries must be completed within a maximum of thirty (30) days. If this fails, the customer must formally notify the seller to deliver within a reasonable time. If the delivery is still not completed within this period, the customer may terminate the contract.
In case of termination, the seller will refund the total amount paid for the products, including taxes and delivery costs, using the same payment method used by the customer, without undue delay.
The seller is responsible for the product until it is delivered to the customer.
The customer is reminded that they have a period of three (3) days to notify the carrier of any damage or partial loss observed at the time of delivery.